Property Management Services
Property Management
Our robust operations management system simplifies the journey of reactive repairs from instruction to completion, saving you time and money.
With a client centred and customer focused approach, our aim is to maximise profitability while improving tenant experiences and overall customer satisfaction . Specialising in tenanted property contracts, our field engineers utilise hand-held mobile technology communicating the live operational information that is needed to complete repairs “first time” and “on time” to minimise tenant disruption and possible rent losses.
Landlords Gas Safety Inspections (CP12s)
At Caldor Ltd, we provide a fully managed Gas Safety Inspecon Service with tenant safety at the forefront of operaons.
As a landlord, you are responsible for the safety of your tenants. The Gas Safety (Installaon and Use) Regulaons 1998 deal with landlords’ dues to make sure gas appliances, fings and flues provided for tenants are safe.
Appliances, fings and flues in a communal area but which may be used by tenants are also included. You are responsible for the maintenance and repair of flues,appliances and pipework provided for your tenants use ;by a Gas Safe registered engineer . Although there is no prescribed meframe for these dues, good pracce would be the demonstraon of regular, annual maintenance checks and subsequent repairs.
You are also responsible for ensuring an annual gas safety check is carried out within 12 months of the installaon of a new appliance or flue which you provide and annually thereaer by a Gas Safe Registered engineer. You must keep a record of the safety check for 2 years and issue a copy to each exisng tenant within 28 days of the check being completed and issue a copy to any new tenants before they move in.
Under the Gas Safety (Installaon and Use) (Amendment) Regulaons 2018 you can have the annual gas safety check on each appliance or flue carried out up to 2 months before the date the check needs to be carried out but sll retain the original deadline date as if the check had been carried out exactly 12 months aer the previous check.
Boiler Servicing
Is a Service required?
An annual boiler service should only ever by carried out by a registered Gas Safe engineer, whilst it is not mandatory like the Landlords Gas Safety Inspection (CP12) it is essential in preventing unnecessary and costly breakdowns.
What is included in a Boiler Service?
An annual service ensures the boiler is running at its optimum efficiency (saving you money in the long run) it ensures the appliance is running as cost efficient as possible but more importantly it is safe for operation in your home.
A standard service takes between 30 and 60 minutes to complete. During the service the boiler casing will be removed to clean the internal parts, a visual inspection takes place of all parts including the burner, injector and spark probe to check for leaks and corrosion. A flue gas analysis will take place and the flame checked.
All certificates are completed electronically so will be emailed upon completion.
When is the best time to complete a service?
If you have a new boiler the service must be completed on the anniversary of the installation to validate the manufactures warranty.
In all other instances we recommend you schedule your boiler service during the Summer months to prepare for the cold winter.
Unvented Hot Water Cylinder Servicing
Unvented hot water cylinders; the cylinder is a pressurised container and requires regular maintenance to guarantee the cylinder operates efficiently in compliance with industry guidance and building regulations.
Most cylinder manufacturers guarantees are 25 years (and some insurance policies) however require a service and service certificate maintain and validate cover.
Here’s a couple of youtube clips to demonstrate the explosive and destructive power of the units.
Emergency Solutions
In additional to planned maintenance our specialist team of extensively trained uniformed gas safe engineers and plumbers undertake all types of gas and plumbing breakdown repairs quickly and efficiently, including fault finding and diagnostic investigations in your properties.
Working collaboratively with FixFlo, Padoq and other industry specific software we provide real time updates and enabling us to work remotely and seamlessly.
Our comprehensively stocked vans increase first time fixes and reduce return visits providing a cost effective solution to your emergency.
Our emergency plumbing services include:
- Leaks, floods and burst pipes
- Toilet cistern and flush repairs or replacement
- Tap repairs and installations
- Showers and pressure adjustment
- Pumps and Pipework replacement
Our Customer Priority Scheme has a boiler triage service; with extensive knowledge of both gas and electric boilers the triage specialist assesses the urgency and nature of any reported boiler fault. This triage call determines the category status of the emergency and also reassures your tenants their call has been passed to a contractor and appointment scheduled.
We guarantee to be there when you need us and promise an engineer is on site within 24 hours of instruction.
Common Boiler Faults include:
- Leaking Boiler
- Boiler not lighting
- Thermostat or timer not operating
- Boiler Error Code diagnostic
To avoid breakdown and repair costs, it is advised that you service boiler once every year to keep it running smoothly- See Our Boiler Services